All returns must be authorised in advance by Sensorium who will issue a Returns Number by way of validation.

If you are returning an item for repair our staff will talk you through some fault finding points to establish if a return is necessary.

To obtain a returns number, call 01383 720 600PLEASE NOTE: RETURNS WILL NOT BE ACCEPTED WITHOUT A VALID RETURNS NUMBER

Please complete an R-408 Returns Packing Note.

Return of non-defective goods, where authorised will be subject to a re-stocking charge of 20%.

Any damage caused to returned goods whilst outside of Sensorium’s jurisdiction would be subject to additional charges as required.

Failure to contact Sensorium in the manner described will undoubtedly result in unnecessary delays and potential increased costs being transferred to the customer.

Please ensure items are sanitised before return. Any unsanitary items will be returned unprocessed. For Health and Safety reasons Enuresis monitors cannot be returned to Sensorium.

Goods issued to customers on a “sale or return” basis must be returned in their original condition and packaging within the time scale agreed at the time of placing the order. Failure to return within the agreed time scale will invoke a 20% handling charge. The carriage of equipment back to Sensorium is at the customer’s expense and must be covered by the customer’s insurance at all times. Failure to return the goods within three weeks of the agreed date will deem that the customer has purchased the goods and an invoice will be raised as of the date of the original despatch.

Sensorium work together with these providers

  • Over the years we have always been impressed both with the quality of the Intercall equipment and with the professionalism of the Sensorium people. We had no hesitation in naming the Intercall system for our latest home development in Falkland.Colin Smart, MD, Kingdom Homes Ltd.
  • I have always found the entire team to be extremely helpful and understanding. They go out of their way to help you find a solution to a problem - always designed with your interests in mind and not financially driven. I would have no hesitation in recommending Sensorium as the number one supplier in the field.Adrian Hendry - Avondale Care Scotland Ltd (Aug 2012).
  • I find Sensorium very helpful, either by email, landline or mobile. I would recommend their company and equipment with excellent features for adaptability.Graham Martin (EngTech MIET MIHEEM) – NHS Highland, Raigmore Hospital.
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