All returns must be authorised in advance by Sensorium who will issue a Returns Number by way of validation.
If you are returning an item for repair our staff will talk you through some fault finding points to establish if a return is necessary.
To obtain a returns number, call 01383 720 600. PLEASE NOTE: RETURNS WILL NOT BE ACCEPTED WITHOUT A VALID RETURNS NUMBER
Please complete an R-408 Returns Packing Note.
Return of non-defective goods, where authorised will be subject to a re-stocking charge of 20%.
Any damage caused to returned goods whilst outside of Sensorium’s jurisdiction would be subject to additional charges as required.
Failure to contact Sensorium in the manner described will undoubtedly result in unnecessary delays and potential increased costs being transferred to the customer.
Please ensure items are sanitised before return. Any unsanitary items will be returned unprocessed. For Health and Safety reasons Enuresis monitors cannot be returned to Sensorium.
Goods issued to customers on a “sale or return” basis must be returned in their original condition and packaging within the time scale agreed at the time of placing the order. Failure to return within the agreed time scale will invoke a 20% handling charge. The carriage of equipment back to Sensorium is at the customer’s expense and must be covered by the customer’s insurance at all times. Failure to return the goods within three weeks of the agreed date will deem that the customer has purchased the goods and an invoice will be raised as of the date of the original despatch.