All returns must be authorised in advance by Sensorium who will issue a Returns number by way of validation.
If you are returning an item for repair our staff will talk you through some fault-finding points to establish if a return is necessary.
To obtain a returns number please call 01383 720 600.
Please complete an R-408 Returns Packing Note.
• Return of non-defective goods, where authorised will be subject to a re-stocking charge of 20%.
• Any damage caused to returned goods whilst outside of Sensorium’s jurisdiction would be subject to additional charges as required.
• Failure to contact Sensorium in the manner described will undoubtedly result in unnecessary delays and potential increased costs being transferred to the customer.
• Please ensure items are sanitised before return. Any unsanitary items will be returned unprocessed. Health and Safety concerns for our Staff preclude Sensorium/IntelliCare from accepting returns of Bed Pads, Chair Pads, Floor Pressure Mats & Enuresis Monitors. * These items cannot be returned *
• Goods issued to customers on a “sale or return” basis must be returned in their original condition and packaging within the time scale agreed at the time of placing the order. Failure to return within the agreed time scale will invoke a 20% handling charge. The carriage of equipment back to Sensorium is at the customer’s expense and must be covered by the customer’s insurance at all times. Failure to return the goods within three weeks of the agreed date will deem that the customer has purchased the goods and an invoice will be raised as of the date of the original despatch.
• An R-408 Returns Packing Note can be downloaded from the website www.sensorium.co.uk or emailed/posted on request.
• All equipment out with the first-year warranty period will be subject to a £40 inspection fee to ascertain the fault and condition of equipment.
