Callout & Service Customer Feedback

The Children’s Hospices Across Scotland have been using Intellicare for over 20 years as the main contractor for service, repair, maintenance and advisors of our Nurse-call system. I have known Jim and his teams (in various shapes) for this period and have found them all to be highly skilled at their jobs and more importantly very respectful of the Hospice environment, they always arrange appointments ahead of scheduled visits, are always available for remote contact and advice. I don’t think I personally could ask for more from a contractor. I would also like to give a mention to the office personnel in particular Tracy who is always available to help when needed with compliance documentation, RAMS, Insurances and quotes, A real credit to the organisation. Hugh Mundie - CHAS

Intellicare always endeavours to come up with communication solutions to meet the diverse needs of our care providers and for the service users. By understanding the unique challenges of each care environment across our stock, Intellicare’s knowledgeable engineers can deliver and maintain their systems installed seamlessly. Gillian Webster - Hillcrest Homes

All work carried out to an exceptional standard with 1st class reactive response to inquiries made. 16 years of continued service with only 2 call outs due to asset failures, both were attended well within the agreed times and repaired on the day. No complaints have ever been logged for IntelliCare staff who understand and respect the NHS environment they work in daily. All requests for quotes are returned quickly. IntelliCare has supported Mears at St Andrews Community Hospital for many years and I hope many more. Keep up the good work. Paul Cook - Mears

Over the years we have always been impressed both with the quality of the Intercall equipment and with the professionalism of the Sensorium people. We had no hesitation in naming the Intercall system for our latest home development in Falkland.Colin Smart, MD, Kingdom Homes Ltd.

I have always found the entire team to be extremely helpful and understanding. They go out of their way to help you find a solution to a problem - always designed with your interests in mind and not financially driven. I would have no hesitation in recommending Sensorium as the number one supplier in the field.Adrian Hendry - Avondale Care Scotland Ltd (Aug 2012).

I find Sensorium very helpful, either by email, landline or mobile. I would recommend their company and equipment with excellent features for adaptability.Graham Martin (EngTech MIET MIHEEM) – NHS Highland, Raigmore Hospital.